WhatsApp by XRE

Support

Last updated: 2026-10-19

Video guide

XRE Software
Beştepe Mah.Nergiz Sokak No.7/A Daire 46 Yeni Mahalle ANKARA
E-mail: kaanince0408@gmail.com
Phone: +905050352940
Support hours: Monday–Friday 09:00–18:00 (UTC+3), reply within 1 business day
We reply to every request within 1 business day.

Getting started

  1. Open WhatsApp by XRE from the left menu of Bitrix24 (administrator account).
  2. On the Connections tab click Add number, give it a name and scan the QR code with WhatsApp (Settings → Linked devices → Link a device).
  3. On the Roles tab create roles with the numbers each team may see, then assign roles to employees on the Staff tab. Employees receive only the chats of their numbers in Open Channels.
  4. Optional: turn on translation, voice transcription and qualification on the Settings tab, and configure the AI Assistant and Reports.

Common questions

Messages arrive twice. The number is probably also linked to another integration. Log out of the other integration in WhatsApp → Linked devices.

A number shows “Not connected”. Open its card and click Reconnect, then scan the new QR code. Keep the phone online for the first sync.

Messages stopped after the trial. Buy a license for that number on the Billing tab or redeem a license code.