End User License Agreement

This End User License Agreement (“Agreement”) is between XRE Software (“Licensor”, “we”) and the organization that installs the WhatsApp by XRE application (“Application”) on its Bitrix24 account (“Customer”, “you”). By installing or using the Application you accept this Agreement.

1. The Application

WhatsApp by XRE connects WhatsApp numbers to Bitrix24 Open Channels so that WhatsApp chats can be answered in Bitrix24. It also offers optional features such as message translation, voice message transcription, lead qualification, an AI assistant, live monitoring and manager reports.

2. License

We grant you a non-exclusive, non-transferable, revocable license to use the Application for your internal business purposes for as long as it is installed and, for paid numbers, for the paid license period. You may not resell, reverse engineer, or use the Application to send unsolicited messages (spam).

3. Fees and trial

Installing the Application is free. Each connected WhatsApp number receives a free trial when it is first connected. After the trial, a paid license per number is required to keep sending and receiving messages on that number. Licenses are sold in plans (Basic, Pro and Pro+) that include different features; the plan applies to the whole Bitrix24 account, and if numbers are on different plans the lowest plan applies. During the trial all features are available. Current plans, prices, periods and discounts are shown inside the Application on the Billing tab before any payment. Payments are made by bank transfer or with a license code; the license is extended after we confirm the payment. Fees already paid are not refundable unless required by law.

4. WhatsApp

The Application connects to WhatsApp as a linked device of your WhatsApp account, in the same way as WhatsApp Web. The Application is not affiliated with, endorsed or sponsored by WhatsApp or Meta. You are responsible for using WhatsApp in line with WhatsApp’s terms and applicable law, including having a lawful basis to message your contacts. WhatsApp may restrict accounts that violate its policies; we are not responsible for such restrictions. Bulk campaigns are sent only through your own Meta (WhatsApp Cloud API) account with templates approved by Meta; Meta charges its message fees to that account, and you must have the recipients’ opt-in for marketing messages.

5. AI features

AI features are optional and can be turned off in the Application. AI output (translations, summaries, assistant replies) may contain mistakes; you are responsible for reviewing how the AI assistant is configured and what knowledge it uses.

6. Your data

You remain the owner of your data. We process it only to provide the Application, as described in our Privacy Policy.

7. Availability and support

We aim to keep the service available at all times but do not guarantee uninterrupted operation. Support is provided through the channels listed on our Support page.

8. Warranty and liability

The Application is provided “as is”. To the maximum extent permitted by law, we disclaim all implied warranties, and our total liability for any claim is limited to the fees you paid for the Application in the 12 months before the claim. We are not liable for indirect or consequential damages, lost profits or lost data.

9. Term and termination

This Agreement applies while the Application is installed. You may terminate it at any time by uninstalling the Application. We may suspend access in case of abuse or non-payment.

10. Changes

We may update this Agreement. The current version is always available at this address, with its date at the top.

11. Governing law

This Agreement is governed by the laws of the Republic of Türkiye, without prejudice to mandatory consumer protection rules of your country.

12. Contact